Terms of Service

Effective April 14, 2026

These Terms of Service ("Terms") form a binding agreement between you ("Customer," "you," or "your") and BlueRock Vault LLC, a Delaware limited liability company ("BlueRock Vault," "we," "us," or "our"), for your use of the BlueRock Vault document-management service available at bluerockvault.com (the "Service"). Please read them carefully. By creating an account, clicking "I agree," or using the Service, you accept these Terms.

Section 18 contains a binding arbitration clause and a class action waiver that affect how disputes between us are resolved. Please read it carefully.

1. The Service

BlueRock Vault provides a cloud-based platform for storing, organizing, and tracking business documents such as licenses, contracts, insurance certificates, and permits, with features including AI-assisted data extraction, expiration reminders, role-based team access, audit logs, and multi-location management. We may add, remove, or change features from time to time. If we make a material adverse change during a paid term, we will give you reasonable notice.

2. Accounts and eligibility

You must be at least 18 years old and authorized to enter into these Terms on behalf of your business. You are responsible for the accuracy of the information you provide, for keeping your credentials secure, and for everything that happens under your account. Notify us immediately if you suspect unauthorized access. If you sign up on behalf of an organization, you represent that you have authority to bind it, and "you" refers to both you and the organization.

3. Free trials and plans

New accounts may receive a free trial for a limited period. After the trial, you must select a paid plan to continue using the Service. Plan features, limits, and fees are listed on the pricing page and may be updated from time to time. We will give you at least 30 days' notice before any increase to your current plan's recurring fee.

4. Fees, billing, and renewals

  • Subscriptions are billed annually in advance in U.S. dollars, unless a different term is shown at checkout.
  • Subscriptions automatically renew at the end of each term at the then-current rate unless you cancel before the renewal date. You can cancel at any time from the billing page; cancellation takes effect at the end of the current paid term.
  • All fees are non-refundable except as expressly stated in these Terms or required by law. If you cancel mid-term, you keep access through the end of the term you paid for.
  • Late or failed payments may result in suspension or termination of the Service. You are responsible for all taxes (other than taxes on our net income), including any applicable sales or VAT.

5. Your content

"Customer Content" means the documents, metadata, and other information you or your team upload to or create through the Service. As between you and us, you own and retain all rights in Customer Content. You grant BlueRock Vault a limited, worldwide, royalty-free license to host, store, copy, transmit, display, and process Customer Content solely to provide and improve the Service and as otherwise permitted by the Privacy Policy. We do not use Customer Content to train generative AI models.

You represent and warrant that you have all rights necessary to upload Customer Content and that it does not infringe any third party's rights or violate any law.

6. Acceptable use

You agree not to, and not to allow anyone else to:

  • Use the Service to store or transmit material that is unlawful, infringing, defamatory, or that you do not have the right to upload;
  • Upload malware, interfere with or degrade the Service, or attempt to gain unauthorized access to any system or data;
  • Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent applicable law permits;
  • Use the Service to build a competing product or service, or benchmark it for public comparison without our prior written consent;
  • Share credentials or allow anyone who is not a properly invited user of your account to access the Service, or exceed the seat or location limits of your plan;
  • Use the Service to process sensitive categories of data that the Service is not designed for (for example, protected health information under HIPAA) unless we have signed a written agreement covering that use.

7. Team members and end users

You are responsible for your team members' compliance with these Terms and for all activity under your account, including by invited users. You are responsible for providing any legally required notices to your team about the use of the Service and for obtaining any consents required from them or from third parties whose information appears in Customer Content.

8. SMS communications

You may optionally provide a phone number and consent to receive text messages from BlueRock Vault. By opting in, you agree to receive: (a) one-time verification codes for account sign-in, and (b) time-sensitive compliance alerts related to your business documents (such as expiring licenses or required renewals).

We will not send marketing or promotional messages via SMS. Message and data rates may apply based on your mobile carrier plan. Message frequency varies based on your account activity. You may opt out at any time by replying STOP to any message, updating your Account settings, or contacting us. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

Your phone number will be shared only with our messaging service provider (Telnyx or Twilio) for the sole purpose of delivering messages, and will not be shared with or sold to any third party for marketing purposes. See our Privacy Policy for additional details on how we handle your phone number.

9. Intellectual property; feedback

The Service, including its design, code, templates, and documentation, is owned by BlueRock Vault or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service solely as described in these Terms. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

10. Third-party services

The Service relies on third-party services (payments, hosting, email, AI) as described in our Privacy Policy. Those services are provided by their respective providers and are subject to their own terms. We are not responsible for third-party services except as expressly stated in these Terms.

11. Confidentiality

Each party will protect the other's Confidential Information (including, on your side, Customer Content, and on our side, non-public information about the Service) using at least the same degree of care it uses for its own confidential information, and not less than a reasonable standard of care. Confidential Information may be used only to perform under these Terms and disclosed only to personnel and sub-processors who have a need to know and are bound by confidentiality obligations.

12. Service availability and support

We aim to keep the Service available on a 24/7 basis, subject to planned maintenance, emergency maintenance, and events outside our reasonable control. We provide email-based support to all paid plans. Higher plans may include additional support levels as described on the pricing page.

13. Suspension

We may suspend your access to the Service (in whole or in part) if we reasonably believe that (a) your use poses a security risk or materially disrupts the Service for others, (b) your account is past due after notice and a cure period, or (c) continued access would expose us or a third party to legal liability. We will make commercially reasonable efforts to notify you and to restore access once the issue is resolved.

14. Termination

You may terminate your subscription at any time from the billing page; termination takes effect at the end of the current paid term. We may terminate these Terms for cause if you materially breach them and fail to cure the breach within 30 days after written notice (or immediately, if the breach is incurable). On termination, your license to use the Service ends, and we will delete or return Customer Content as described in the Privacy Policy. Sections 5, 6, 9, 11, 15, 16, 17, 18, and 19 survive termination.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLUEROCK VAULT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI EXTRACTION WILL BE 100% ACCURATE. THE SERVICE IS NOT A SUBSTITUTE FOR LEGAL, TAX, INSURANCE, OR PROFESSIONAL ADVICE, AND YOU REMAIN RESPONSIBLE FOR YOUR OWN COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID OR PAYABLE BY YOU TO BLUEROCK VAULT IN THE 12 MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THE FOREGOING LIMITATIONS DO NOT APPLY TO A PARTY'S INDEMNIFICATION OBLIGATIONS, A PARTY'S PAYMENT OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

17. Indemnification

You will defend, indemnify, and hold harmless BlueRock Vault and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or connected with (a) Customer Content, (b) your or your team members' use of the Service in violation of these Terms, or (c) your violation of any law or third-party right. We will notify you promptly of any claim we receive, let you control the defense (with counsel reasonably acceptable to us), and cooperate at your expense.

18. Governing law; arbitration; class action waiver

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and the Consumer Arbitration Rules where applicable. The seat of arbitration will be Wilmington, Delaware; the arbitration may be conducted by video conference. The arbitrator may award any relief a court could, but only on an individual basis. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. YOU AND BLUEROCK VAULT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

Exceptions. Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction, or seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

Opt-out. You can opt out of arbitration by sending written notice through the contact form within 30 days of first accepting these Terms. If you opt out, disputes will be resolved in the state or federal courts located in New Castle County, Delaware, and you and we consent to their personal jurisdiction.

19. Miscellaneous

  • Entire agreement. These Terms, together with the Privacy Policy and any order form or plan-specific terms, are the entire agreement between you and us.
  • Changes. We may update these Terms from time to time. Material changes will be announced in-app or by email at least 30 days before taking effect for existing paid customers. Continued use after the effective date means you accept the updated Terms.
  • Assignment. You may not assign these Terms without our written consent; we may assign them to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets.
  • Force majeure. Neither party is liable for failures or delays caused by events beyond its reasonable control.
  • Severability. If any provision is found unenforceable, the remaining provisions will stay in full force.
  • No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
  • Notices. Legal notices to us must be sent through the contact form and are effective when we acknowledge receipt. Notices to you may be given by email to the address on your account or by posting within the Service.
  • U.S. government users. The Service is "commercial computer software" as defined in applicable U.S. government regulations.

Questions about these Terms? Use the contact form.